Shipping and Returns
OUR SHIPPING POLICY
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK® Hopper™, or Rambler™ to good use sooner.
YETI offers free shipping on orders $49.95 and up in Australia. All orders under $49.95 will be charged a flat $10.00 fee.
For New Zealand purchases, a minimum amount of $15.00 AUD will be charged for all orders and will increase based on total weight with a maximum of $85.00 AUD.
Order by 12pm AEDT Monday 18.12.2017 to receive your order in time for Christmas. (Orders within Australia only).
Our Return Policy
We want to be sure you’re as happy with your YETI products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days. For products purchased directly from an authorised dealer, their return policy applies — please contact them directly for more information.
Ins and Outs of the YETI Return Policy:
You can return your item(s) purchased from YETI.com.au up to 30 days after the purchase date for a full refund. YETI does not accept returns on items purchased outside of YETI.com.au. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of YETI.com.au will not be accepted. All merchandise must be unused/unworn and returned in the original packaging. Use a shipper of your choice to return your items. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly
If you’re returning an item after the initial 30 days but within 60 days after the original date of purchase, you may exchange the item for another YETI item. All merchandise must be unused/unworn and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. No refunds will be given on merchandise returned 60 days after the original purchase date.
Please contact the YETI customer service team at (+61) 1300 289 384 to approve your return. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from YETI via phone or website.