GENERAL QUESTIONS

Do you offer samples?

We provide pre-product digital proofs for all custom orders placed. Production does not commence until the artwork approval has been approved and payment has been received.

Which products are available for customisation?

YETI Australia’s Corporate Sales Program includes customisation options for both the drinkware and hard cooler categories.

Can you ship to multiple addresses?

We offer delivery to one domestic location for each order. Please note large volume orders will be shipped on a pallet delivery via our selected freight provider. Our freight provider can deliver to ground floor locations however can not access locations above ground floor.

Can I cancel, make changes to, or return my order?

Once an order has been produced, we are unable to make any changes. We apologise but we are unable to return customised product.  

Can I submit a PO?

All orders are subject to our Corporate Purchasing Terms and Conditions

I can’t see the product I am looking for?

Please reach out to a Corporate Sales Rep, we will be happy to help.

 

DRINKWARE

Do you charge a set up fee for custom drinkware?

We do not charge a set-up fee for custom drinkware. For current pricing for your project please submit a order request.

What is the production time for custom drinkware?

Typical production times are three to five weeks after your order has been confirmed, this includes artwork approved and receipt of payment. Your position in the marking schedule is only secured on receipt of payment. Production times may vary depending on product availability and seasonal demand. In the event your order is required for a specific date please reach out to our Corporate Sales Team.

Do you need my custom drinkware logo in a particular format?

Please ensure your drinkware logo is a high resolution png, gif, .svg or .jpg file. 

Can my logo be printed in colour?

Our Custom Program includes a high-grade laser marking method which removes the DuraCoat to reveal the logo on the underlying stainless steel. With this process we cannot provide a coloured logo.

What are the minimum order requirements for custom drinkware?

The minimum order quantity to qualify for our corporate program is 50 units per product and logo, this can be an assortment of colours.

How does the drinkware come packaged?

All drinkware comes packaged in master pack quantities and do not include individual packaging.

 

HARD COOLERS

Is there a minimum order quantity for hard coolers?

There is a 10 units per product minimum for all custom and non-custom hard coolers.

What is the lead time for hard coolers?

Hard cooler lead times may vary depending on product availability and seasonal demand. Please discuss our current production time with a Corporate Sales Rep.

Does my logo need to be in a particular format?

Please send your artwork in a vector format. The recommended file types are an eps or ai. file, please remember to include the pms/pantone colours included in your logo.

Is there are artwork set up fee?

An artwork set up fee is applicable and is based on the total colours in the logo.

Where will my logo be applied?

A high-quality digital proof including your logo will be provided for approval.

How will the coolers be shipped?

All coolers will come individually packaged in boxes. Order will travel on a pallet delivery via our freight provider. Please note that our freight provided can only delivery to ground floor locations and do not have the ability to deliver above floor level.

 

SOFT COOLERS & OTHER PRODUCTS

Is customisation available on soft coolers or other products?

Customisation is exclusive to YETI’s drinkware and hard cooler categories, and not available to other products outside of these categories.

What are the minimum order requirements for soft coolers and other products?

The minimum order requirements for our soft coolers and other products are 10 units per product.

What is the lead time for soft coolers other products?

Lead times may vary depending on product availability and seasonal demand. Please discuss our current production time with a Corporate Sales Rep.